Practice
/
Writing
Field
notes.
29 pieces about operational readiness, ITIL in a devops world, sourcing, cutover plans, and the occasional short rant. The original archive lives at
opsasto.blog
.
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practice
architecture
support
contracts
process
security
cutover
29
pieces
2019
Using
Business Value Points
for Backlog Prioritisation
The conversation that produces the score is the value.
Oct 2019 ·
process
2018
Cloud Services,
Old Wine
in New Bags?!
Cloud changes the shape of operational risk, not the kind.
Jan 2018 ·
architecture
2017
Maximising
Human Potential
People experience value, not processes or tools.
Dec 2017 ·
practice
Make
Better Decisions
Using Awareness Techniques
The control illusion, made visible.
Nov 2017 ·
practice
DevOps and Agile Risks Are Often
Misunderstood
A Q&A with Bernell Geldenhuys.
Nov 2017 ·
process
How to Become
Good at Change
Only 41 of the Fortune 500 from 2000 are still there.
Nov 2017 ·
practice
Standing in the
Circle
Taiichi Ohno’s chalk-circle method, applied to IT services.
Nov 2017 ·
process
Designing a
Support Model
for IT Services
The three links, the three tiers.
Oct 2017 ·
support
IT Service
Operating Models
in an Agile World
Beyond bi-modal IT.
Oct 2017 ·
architecture
Sourcing for
Secure and Reliable
IT Services
Opsasto in the RFI and RFP.
Oct 2017 ·
contracts
Doing the Right Thing —
Trias Politica
of Information Security
Separation of powers, applied to IT.
Oct 2017 ·
security
The Service
Cutover
Plan
The bridge between project and service.
Sep 2017 ·
cutover
The Support Model
Workshop
Alignment is the deliverable.
Sep 2017 ·
support
The
Business Impact Assessment
in the Digital Economy
The question that doesn’t ask itself.
Sep 2017 ·
security
Stop Debating Different
Perspectives
of the Truth
Effective issue management in projects.
Aug 2017 ·
process
Sourcing for
Operational Readiness
The first steps on a long relationship.
Apr 2017 ·
contracts
Are You Using the Service Performance
Scorecard
Correctly?
Don’t use it as a disciplining tool.
Apr 2017 ·
process
About
Opsasto
The canonical introduction — a write-up of thirteen years at Shell.
Apr 2017 ·
practice
Infographic — the
Eight
Opsasto Assurances
The 2017 redraw of the eight, on one page.
Apr 2017 ·
practice
Infographic —
Mixing
Agile and Waterfall
The wall-chart version of how the two cadences fit.
Mar 2017 ·
process
Three
Golden Rules
for Formulating Quality Requirements
Operational, testable, with consequences named.
Mar 2017 ·
architecture
Do ITIL processes still have value in DevOps?
Yes
— a short rant
The value of ITIL is the shared language, not the artefacts.
Mar 2017 ·
process
How to Run
Mixed
Waterfall and Agile Projects
An agile core inside a waterfall scaffold.
Feb 2017 ·
process
2016
Does Your Process Still
Make Sense
?
A short video on revisiting inherited processes.
Oct 2016 ·
process
The
Process Pragmatist
— Infographic
The worldview, on one page.
Jul 2016 ·
practice
Introducing the
Process Pragmatist
Intent and outcome over method and precedent.
Jul 2016 ·
practice
The Eight
Opsasto
Assurances
The original infographic that started the framework.
Jul 2016 ·
practice
Opsasto — an Approach to Enhance
Operational Readiness
The first public outing of the eight, Berlin 2016.
Jul 2016 ·
practice